The answer is obvious: No security system, no matter how "smart" it is, can replace the personalized service that a customer needs.
This "gap" is filled by the Signal Reception Centre. Operating on a 24-hour basis, throughout the year, having specialized personnel for signal processing and taking advantage of modern communication technologies, the CSC provides comprehensive security to homes, businesses and facilities of public interest organizations and critical infrastructure.
How the CLS works
The alarm systems of the CLS subscribers can communicate with the CLS in the following ways:
- Via PSTN telephone line
- Using mobile telephony GSM/GPRS/4G
- With IP fixed network technology such as ADSL, VDSL or leased line
In addition, the CCS has the ability to cooperate with cameras and recording camera systems, in order to achieve remote monitoring of the area or areas from which the intrusion alarm originated, to confirm a breach or not (false alarm) or, if the breach is real, by monitoring the area, the staff of the CCS to give the appropriate instructions and updates to the relevant services. These services can be either a private security company's immediate intervention team or the Greek Police's Direct Action, while giving continuous information to the teams that will intervene at the site, instructions and continuous information on the movements of those who carried out the breach.
The procedure
Once an emergency or intrusion alarm is received by the CLS, the procedure to be followed is as follows:
- Call the emergency services or the local police station.
- The subscriber as well as the holders of all helpline telephone numbers that the CLS subscriber has previously notified to the CLS shall be notified.
- If a fire detection system has been installed in the premises, and it is this system that has transmitted an alarm to the CLS, the fire service is notified in parallel with the subscriber.
NetizenSecurity's CLS is ranked among the most modern, both in terms of the technological equipment it uses, as well as in terms of procedures and properly trained personnel that operate it. NetizenSecurity's goal is to constantly improve the coverage of the needs of its subscribers, as the needs are constantly changing, along with the particular threats from which subscribers seek to protect themselves.
To experience the efficiency and sense of security provided by a modern Signal Receiving Centre, connect today your alarm system and the security cameras of the business, home or warehouse you wish to protect, with the 24-hour CLS of Netizen.
